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Factory Swimwear, customer satisfaction is our first priority, which is why we offer customers 30 days to request a return or exchange from our catalog.
1. Complete a Return/Exchange Form
Click Here to Download our Easy Return/Exchange Form (PDF)
2. Print & Return Your Order by Mail
print the Easy Return/Exchange Form and include it with your return package. Next, simply mail your return or exchange back to our warehouse using the following address.
Factory Swimwear, LLC
P.O. Box 121
Reading, PA 19607
When to return?
- We do not pay for return shipping, but we will ship exchange merchandise back to you free of charge.
- C.O.D.'s will not be accepted for incoming return/exchange merchandise.
- Original shipping fees are not refundable.
- All product packaging must be returned to receive full credit for return.
- We strongly recommend using delivery confirmed mail as we are not able to refund items that become lost in the mail.
return merchandise as soon as possible. Returns made within 30 days of
your initial order are eligible to receive full exchange, credit or refund. All refunds received after 30 days are subject to review by our shipping department and may not be accepted.
Types of Returns:
Condition of Merchandise:
- Refund/Exchange: We are happy to exchange for size or color as long as the merchandise returned comes with all product tags, bags or other packaging and is in new condition. Returns missing product tags, bags or other packaging will be assessed a fee. Refunds will only be given in the same form of payment as the initial
purchase. For example, if you paid by credit card, your refund will
be made to the same credit card. Refunds are limited to the original purchase price of merchandise and will not be adjusted for any previous or future sales.
- Store Credit:
Store credit will be given at the discretion of Factory Swimwear, LLC under certain circumstances. Store credit is limited
to the price paid for the merchandise and will not include shipping
- Shipping: Shipping charges will not be refunded.
- No credit or no refund: Factory Swimwear, LLC. reserves the right to deny a refund, credit or exchange at our discretion.
What cannot be returned:
merchandise, including swimsuits, must be returned in new condition,
with attached original tags and labels on the suit and with original
- No merchandise used in the water is returnable or exchangeable.
- If merchandise is defective, we will exchange for the exact same product or product of equal or lessor value.
Event Sales & Custom Products:
- Books, DVD's, Software or Electronic Equipment.
- Merchandise that was worn or used in the water.
- Items that are not in condition to re-stock and/or sell as clearance.
- Any perishable food product, opened or unsealed liquid container.
- Event sales are only returnable for store credit provided all original product and packaging is returned.
- Custom merchandise can not be exchanged or returned. This includes but is not limited to printed merchandise.
Factory Swimwear, LLC reserves the right to change the above
guidelines at any time at our discretion. This includes but is not limited to
providing a refund, exchange, store credit or no credit/exchange. Please forward all questions regarding our return policy to Support@ftyswim.com