Need to order an item? Our phone support agents can help! Whether you have a question regarding a product, brand, or would like to purchase an item from our catalog, our support agents are here to make shopping for swimwear convenient for you. Our call center hours are Monday through Friday, 9am to 5pm, Eastern Standard Time. All calls to us are free using out Toll Free Number 1.855.389.7946. Below are a couple of question we usually get from people who call us.
How do I place an order by phone?
Simple, Call us Toll Free at 1.855.389.7946. Once you hear the main menu, you may press 1 on your keypad. This will route your call to an available agent.
How long is the wait time to talk to an agent?
We strive to have our agents available for you, but in some cases our call center becomes over capacity. The usual wait time is under 5 minutes. In the event an agent is not available to answer your call, you will be forward to our automatic voice mail system. When this happens, your call is routed to a specific agent, who will call you back and personally take care of your order or question.
What information do I need to have ready?
If you are calling to place an order please have the Item Number ready along with the Size and Color (if applicable). You will also want to be ready with your Billing & Shipping information. The time to place an order by phone usual takes 5-10 minutes.
Is ordering by phone just as safe as ordering online?
Yes, any credit card or personal information given to one of our agents is immediately entered and processed through secure computer software designed to keep you information safe. The software uses 128-bit SSL Security to ensure your payment
information is processed in a safe and secure electronic environment. In
this process your information is encrypted to hide your real credit
card number. Rest assured, Factory Swimwear will never share your
personal information with any 3rd party, for any reason.